Privacy Policy
Last Updated: December 15, 2024
Effective Date: January 1, 2024
Our Commitment to Your Privacy
At Saddimoota, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food delivery platform, website, and mobile application.
We Collect:
- Account and contact information
- Order and payment data
- Location information for delivery
- Usage analytics
We Use It For:
- Processing orders and deliveries
- Customer support
- Service improvement
- Marketing (with consent)
1 Information We Collect
Personal Information
- • Full name and contact details
- • Delivery addresses and preferences
- • Account credentials and profile
- • Payment information (secure)
Order Information
- • Food items and quantities
- • Order history and preferences
- • Special instructions
- • Delivery tracking data
Technical Information
- • Device and OS information
- • IP address and browser type
- • App usage patterns
- • Location data (with permission)
2 How We Use Your Information
Service Delivery
- • Processing and fulfilling orders
- • Coordinating delivery logistics
- • Sending order confirmations
- • Providing customer support
Service Improvement
- • Analyzing usage patterns
- • Improving app functionality
- • Personalizing experience
- • Developing new features
Communication
- • Sending promotional offers
- • Sharing service announcements
- • Requesting feedback
- • Providing important updates
Legal & Security
- • Preventing fraud and abuse
- • Ensuring platform security
- • Complying with legal requirements
- • Resolving disputes
3 Information Sharing and Disclosure
We Share Information With:
Service Partners
- • Delivery personnel for order fulfillment
- • Payment processors for transactions
- • SMS/Email providers for communications
Legal Requirements
- • Government authorities when required
- • Legal proceedings and investigations
- • Protection of rights and safety
We DO NOT:
- Sell your personal information to third parties
- Share your data for marketing without consent
- Use your information for unstated purposes
4 Data Security
We implement comprehensive security measures to protect your information:
Encryption
All data transmitted is encrypted using industry-standard protocols
Secure Storage
Data stored on secure servers with access controls
Monitoring
Continuous monitoring for unauthorized access attempts
5 Your Privacy Rights
You have the following rights regarding your personal information:
Access & Control
- • View and update personal information
- • Download your data
- • Delete your account
- • Opt-out of marketing communications
Data Correction
- • Correct inaccurate information
- • Update your preferences
- • Modify delivery addresses
- • Change notification settings
6 Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content.
Types of Cookies We Use:
Essential
Required for basic site functionality
Analytics
Help us understand platform usage
Preferences
Remember your settings and choices
Marketing
Deliver relevant advertisements (with consent)
You can control cookie preferences through your browser settings, but disabling essential cookies may affect site functionality.
7 Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
8 Children's Privacy
Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
9 Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes through:
- Email notification to registered users
- Prominent notice on our platform
- In-app notifications
- Updated "Last Modified" date
10 Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
General Inquiries
Data Protection Officer
Your Privacy Matters
At Saddimoota, protecting your privacy is not just a legal obligation—it's a core value. We are committed to being transparent about our data practices and giving you control over your information.