Cancellation Policy

Last Updated: December 15, 2024

Quick Summary

Free cancellation within 5 minutes

Partial refund before food preparation

Full refund for quality issues

Cancellation Timeline

Within 5 Minutes of Order Placement

100% Refund

Refund: 100% refund (excluding payment gateway charges, if any)

You can cancel your order without any charges within 5 minutes of placing it. The full amount will be refunded to your original payment method within 3-5 business days.

After 5 Minutes - Before Food Preparation

90% Refund

Refund: 90% refund (10% cancellation fee applies)

If you cancel after 5 minutes but before we start preparing your food, we'll refund 90% of your order value. A 10% cancellation fee covers our operational costs.

After Food Preparation Starts

50% Refund

Refund: 50% refund (50% preparation cost applies)

Once we start preparing your food, ingredients are committed and partially processed. We can offer a 50% refund to cover ingredient and preparation costs.

After Dispatch/Out for Delivery

No Refund

Refund: No refund available

Once your order is dispatched, cancellation is not possible. However, you can refuse delivery if needed, but no refund will be processed.

How to Cancel Your Order

Through the App/Website

Go to "My Orders" and click "Cancel Order" next to your active order

Call Customer Support

Call us at +91 8106783300 with your order number

Chat Support

Use our live chat feature for instant assistance

100% Refund Guaranteed

Food quality issues
Wrong order delivered
Delivery delay beyond 60 minutes
Restaurant cancellation
Food safety concerns

Non-Refundable Scenarios

Customer unavailable during delivery
Incorrect address provided
Order delivered successfully
Change of mind after dispatch
External delivery disruptions

Refund Process

Refund Timeline

1-2

Digital Wallets

1-2 business days

3-5

Credit/Debit Cards

3-5 business days

5-7

Bank Transfers

5-7 business days

Need Help with Cancellation?

Our customer support team is available to help you with cancellations and refunds.

Call Us

+91 8106783300

24/7 Support

Email Us

hello@saddimoota.com

24-48 hour response

Live Chat

Available in app

Instant support

Important Note

This cancellation policy is subject to change. We recommend reviewing it periodically. For any disputes, our customer support team will work with you to find a fair resolution.